TAKING HEAT
Walgreens vows to ‘inform leadership’ as shopper blasts store for overcharge on summer essential – it’s ‘not first time’
The shopper believes they were overcharged multiple times on different occasions
A WALGREENS shopper felt duped after being charged more than the listed price and the retailer said it would escalate the matter to higher-ups.
A sunscreen was listed for $8.49 at Walgreens, but the shopper realized they were charged $9.79 on the receipt.
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The Walgreens shopper J.M.H. the stand up (@JudgeJudysBuuty) posted about the occurrence to X, formerly Twitter.
“Has anyone noticed Walgreens constantly rips people off? How is this legal?” the J.M.H. said in the post.
“Go buy one item and then check the receipt with the listed price?
“Look at this simple sunscreen purchase.
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“This isn't the first time it's happened."
The post tagged multiple accounts including Walgreens, the Federal Trade Commission, CVS, and a local news outlet.
Another X user suggested the Walgreens shopper go straight to customer service to resolve the problem.
REPEATING ISSUE
However, that is not enough for the shopper because he said it has apparently been happening so frequently for them.
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“Just take it to customer service and get the money back,” the X user suggested.
“I did, but this is the third time something is going on at Walgreens,” J.M.H. replied.
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Walgreens also replied on the thread and wanted to help J.M.H. find a solution.
“I do apologize. I would be happy to file a formal complaint on your behalf and ensure this concern is addressed by proper leadership,” Walgreens said to J.M.H.
J.M.H. did not respond to Walgreens' attempt at being helpful.
The retailer reached out to the shopper a second time for a follow-up and insisted it would inform the leadership of the issue.
"Hello. We noticed your post and would like to help. I would be glad to inform leadership about the price discrepancy if you would mind sending me a private message with more details," Walgreens said.
What to do if you're overcharged
If you are overcharged at a retailer, there are a few ways to get your money back.
If you noticed you were charged more than the advertised or posted price, report it to an employee or manager.
Make sure to keep your receipt to show the price difference.
As a shopper, you are entitled to the lowest advertised, posted or quoted price offered by the store.
If you are charged more than the advertised, posted or quoted a price, report it to the sales clerk right away. If the sales clerk can’t help, speak to the manager.
Stores must honor a posted price, even if the price has expired.
You are also able to dispute charges with your bank if you notice something suspicious on your statement.
According to Los Angeles County Consumer& Business Affairs
J.M.H. is not alone as another Walgreens shopper ran into the same issue with prices.
"Grocery stores are scamming you," shopper Bren said, Distractify reported in September.
Bren said a box of hot chocolate was labeled incorrectly at Walgreens.
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She also called out workers while at the store and said they were misleading shoppers.
The U.S. Sun has reached out to Walgreens for comment on the matter.